Kaspersky Maintenance Service Agreement (MSA) for Business: 1 Year

Downtime can be costly for any business. Kaspersky’s MSA for Business ensures that your IT systems remain secure and operational by providing fast, expert support during critical security incidents. With this service, your business gains access to priority support and a dedicated Technical Account Manager (TAM) who will fast-track incident resolution, minimizing impact and maximizing uptime.

Key Benefits:

24/7/365 Priority Support

• Instant web, email, and telephone support, ensuring rapid response to high-severity incidents at any time.

Guaranteed Response Time

• Kaspersky MSA for Business guarantees a 4-hour response time for high-level incidents, ensuring swift resolution.

Dedicated Technical Account Manager

• Your dedicated TAM takes ownership of your incidents, ensuring consistent communication, prioritized resolutions, and quarterly reports.

Tailored Hot Fixes and Patches

• Access to public and private patches, including personalized fixes to protect your systems continuously.

Health Check

• An optional service to evaluate and optimize the performance of your security infrastructure, identifying potential vulnerabilities.

Up to 36 Incidents per Year

• The Business plan offers up to 36 incidents annually, with additional support packages available if needed.

Professional Services

• On-demand professional services such as deployment, training, and health checks are available at an additional cost to further enhance your IT security infrastructure.

Why Choose Kaspersky?

• Founded by Eugene Kaspersky, a globally recognized security expert
• Trusted by law enforcement agencies and major organizations
• Real-time global monitoring of cyber threats via cloud-based tools
• Leader in independent malware detection tests
• Recognized as a leader by Gartner, Forrester, and IDC

Kaspersky’s MSA for Business provides reliable, expert support, ensuring your IT environment remains secure and fully operational. Let us protect your business from potential cyber threats with a solution tailored to meet your specific needs.

Contact us today to learn more about how our Premium Technical Support can safeguard your business against security risks and optimize your IT infrastructure.